Frequently asked questions
ORIGIN SERVICES
WHO DO I SEND THE GBL'S TO?
For Westbound shipments (going to CONUS), please send them to our bookings department: bookings@govlog.be
WHERE DO I HAVE TO SEND "NEW SHIPMENT AWARDS"?
On shipments where we act as origin agent: bookings@govlog.be
DPS NEEDS TO BE UPDATED: WHO DO I SEND IT TO?
For updates as origin agent, please send them to our bookings department : bookings@govlog.be
ASKING FOR STATUS UPDATES FOR DOS ITGBL / OTO SHIPMENTS:
When a DOS ITGBL / OTO shipment is confirmed/booked with us, a file coordinator is assigned & provided on the confirmation. All questions can be directed at your specific coordinator for this shipment
INFO ABOUT PREMOVE SURVEYS :
These can be located on our website: www.milmove.info. If not available please direct your question to bookings@govlog.be
DESTINATION SERVICES
WHO DO I SEND THE GBL'S TO?
For Eastbound (ex-CONUS), please send the gbl and other paperwork (weights, inventories,…) to our documents department: documents@govlog.be
STATUS UPDATES REGARDING EASTBOUND SHIPMENTS, FOR EXAMPLE: ARRIVAL, SIT, PLANNED DELIVERY:
Please address these questions to our inbound department: inbound@govlog.be
WHERE DO I HAVE TO SEND "NEW SHIPMENT AWARDS"?
On shipments where we act as destination agent: inbound@govlog.be
DPS NEEDS TO BE UPDATED: WHO DO I SEND IT TO?
Updates regarding the delivery (arrivals, sit, delivery dates) need to be sent to our inbound department: inbound@govlog.be
ASKING FOR STATUS UPDATES FOR DOS ITGBL / OTO SHIPMENTS:
When a DOS ITGBL / OTO shipment is confirmed/booked with us, a file coordinator is assigned & provided on the confirmation. All questions can be directed at your specific coordinator for this shipment
DOCUMENTS
WHO CAN PROVIDE A SIGNED TCMD AFTER THE SHIPMENT HAS BEEN DELIVERED TO A MAC TERMINAL UNDER OUR SCOPE (RAMSTEIN, AVIANO, MILDENHALL):
These can be located on our website: www.milmove.info. If not available, please direct your question to documents@govlog.be
CAN SOMEONE PLEASE SEND ME A WEIGHT CERTIFICATE / ORIGIN PAPERWORK?
The origin paperwork for each shipment can be found on our website: www.milmove.info, If not available, please direct your question to documents@govlog.be
I AM LOOKING FOR RATED MANIFESTS:
The manifests for each shipment can be found on our website: www.milmove.info. If not available on the website, please direct your inquiry to nas@gosselingroup.eu
QUALITY CLAIMS & TRACERS
SHIPMENT TRACER REQUESTS :
On shipments where we act as origin agent: bookings@govlog.be and where we act as destination agent: inbound@govlog.be
THE SERVICE MEMBER IS MISSING ITEMS AFTER DELIVERY:
Please contact our claims & quality department: claims@govlog.be
CHARGEBACKS
REWEIGH CHARGEBACK INVOICES:
These should always be sent to Marjory Harkhoe : MarjoryH@gosselingroup.eu
CLAIM CHARGEBACK INVOICES:
These should go to our general Claims & Quality e-mail: claims@govlog.be